Support is Available from 4 AM - 2 PM Eastern US Time, Monday to Friday!
Simply select a Support Representative in the box below and click on the yellow button to initiate a real-time support chat session. If no representative is available, please send an email to info@wintask.com to arrange an
ato ppointment or ask your questions. We will reply promptly.
FAQ
How does it work?
When you press the yellow button, you will be prompted to download a browser plug-in for the chat session. It will take less than a minute to download and install the plug-in. Then you will be able to chat in real-time with your Support Representative. He will ask your permission to view your screen. If you agree, then he will be able to view your screen to help you with your problem or question. At no time can the Representative control your computer or access your files. This is a "view-only" capability that makes it easier to solve problems and answer questions for you.
What are the system requirements?
The browser plug-in is available for computers that are Pentium-class PC running Windows
NT 4.0, 2000, XP, 2003 or Vista and with a minimum of 28.8Kbs bandwidth.
Is it true that my support representative can see everything on my screen?
Yes. But before your support representative views your screen, he will first ask your permission and request that you close all documents containing private or confidential information. Let's say you need help with the Web Capture functionality. Rather than trying to explain the situation on the phone, you can show your Support Representative exactly what is happening as he views your screen. Then he can tell you what to do (via the Chat window) to solve your problem. It's like having your own personal support representative sitting right next to you.
Can my support representative look through files on my computer without my knowledge?
No. This is a "view-only" capability. You maintain total control of your computer, and you must give your permission first before your Support Representative can view your screen. We do recommend that you close any applications with private or confidential information in them before authorizing your Support Representative to view your screen.
How can I save the Chat dialog from my session to review later?
To save a copy of your Chat dialog, go to the File menu in the Chat box and select Save Chat Log. A window will pop up asking where you would like to save the file. The file will be saved as "chatlog.txt" by default, but you can easily rename it. Finally, click Save to save the file. After you have saved the session you can open the file and print your Chat dialog.
Is the plug-in virus free?
Yes, the plug-in is virus-free and totally safe! The only thing it does is enable the chat session. Some browsers automatically display a warning dialogue box before downloading any executable file such as a plug-in. Simply accept the download. You can feel confident using this plug-in.
